Exploring Emotional Labour - Indian Hotel Industry

  • ₹ 436.00

This book illuminates the whole process of term “emotional labour” along with its empirical relation with other variables corresponding to the service providers of Indian Hotel Industry. As an ardent enthusiast in exploring human psychology, the author herself has sensed the need to explore the “behind the stage” phenomena in the lavish services of hotel industry. Not only does the book invites the readers to gain in-depth knowledge of the very term but also statistically explains its relationship with other significant factors. The book has been written for all the students of Management and not just the ones who aim to become HR managers in future. The degree of emotional labour and its immediate consequences on the mental health of the employees of hotel industry are delineated therein. For future research, the study can be extended across other geographical and professional borders.

About the Author: Dr. Dipneet Saini holds the degree of Ph.D. Management awarded by Punjabi University, Patiala in 2021. She completed her post-graduation – MBA with specialization Human Resource Management (HRM) and graduation – B.Tech (Biotechnology) from Lovely Professional University, Jalandhar, Punjab. She has an experience of 5 years in the education industry. In addition to this, she has presented her research work in national and international conferences. She has also published her research papers in various reputed journals. Her area of interest are Human Resource Management, Organisational Behaviour, Change Management, Emotional Labour, and related concepts.
She can be reached at dipneet.tamber@gmail.com.

Dr. Manjeet Singh (Associate Professor) is currently heading the PG department of Commerce and Business Management at SGTB Khalsa College, Sri Anandpur Sahib (Ropar). He was awarded with a Ph.D. degree in Commerce (Finance) from MDS University, Ajmer in 2010. With an experience of 30 years in teaching, he has published multiple research papers in UGC-care listed and international journals. He has also presented his research work in varied national and international conferences. Apart from this, he has authored 8 books. He was also awarded with “Best Teaching Award” in Asian Education Awards 2021. His area of Interest are International Finance, Banking and Insurance Services, Corporate Governance, Organisational Behaviour, and related concepts.
He can be reached at manjitsinghghuman@yahoo.com

  • Paperback: 134 pages
  • Publisher: White Falcon Publishing; 1 edition (2023)
  • Author: Dipneet Saini, Manjeet Singh
  • ISBN-13: 9781636408231
  • Product Dimensions:  7 x 1 x 10 Inches

Indian Edition available on:


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